Privacy Policy

Last updated:

This privacy policy explains how House Extension Cost Calculator ("we", "us", "our") collects, uses, shares and protects your personal information when you use our website and cost calculator. We are the data controller for the information you provide. You can contact us at [email protected].

What we do

We are not a building company and we do not carry out building work. We provide a free cost calculator and a matching service. When you submit your details, we pass them to relevant, vetted tradespeople and partners so they can prepare quotes suited to your requirements. There is no cost to you and no obligation to proceed.

Information we collect

When you use the calculator and request an estimate, we collect:

• Your name
• Your email address
• Your phone number
• Your property address
• The details of your project, such as extension type, floor area, finish and region

We may also collect limited technical information such as your browser type and general location, where this is needed to run and secure the website.

How we use your information

• To generate your cost estimate
• To match you with relevant tradespeople and partners who can provide quotes
• To contact you about your enquiry and your estimate
• To operate, secure and improve our website

Our lawful basis

We rely on your consent, which you give by ticking the consent box and submitting the form. You can withdraw your consent at any time by contacting us, although this will not affect any sharing that has already taken place.

Who we share your information with

To provide the matching service, we share the information you submit with third party tradespeople, contractors and partner companies who may be able to quote for your project. These third parties are separate businesses and act as their own data controllers once they receive your details. We share your information only for the purpose of arranging quotes for you.

We may also share information with service providers who help us run the website and send messages, and where we are required to do so by law.

How long we keep your information

We keep your information only for as long as needed to arrange your quotes and for a reasonable period afterwards to handle any follow up, and to meet our legal obligations. When it is no longer needed, we delete it securely.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to or restrict how we use your information
• Withdraw your consent at any time

To exercise any of these rights, email us at [email protected]. We will respond within the time limits set by law.

Cookies

Information about the cookies and similar technologies we use is set out in our Cookie Policy.

How we protect your information

We use appropriate technical and organisational measures to keep your information secure. The website is served over an encrypted HTTPS connection. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us